SendDoc™

Issue: Bring back your unsatisfied customers for a second chance.

Being proactive by instantly sending an apology letter shortly after the offence can usually help save your relationship with your patrons before the damage becomes irreparable.

How we do it: The Smart Products has the capacity to include branching questions in your survey. If a patron registers a poor rating, a screen would then appear with your message of apology, and a suggestion to leave their email address or contact information so that management can follow up with them and provide them with restitution (free meal/ coupon, etc.)

Once you upload that day’s responses to the database, an email will go out immediately to all these contacts with your predefined letter that would include links to your Website. Your patrons can then return and submit this letter/coupon to their server.

Apology Letter Sample