Tools & Tips Data Reports Marketing Articles |
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Whether it is a corporate invitation to
book their holiday function early or special coupons for an upcoming
event Choose from
a number of holiday
e-cards or corporate/general
invitation templates, or create your own. The results will
help you grow! |
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infiniq’s™ lets you send permission-based
emails of Birthday cards with coupons to your patrons,
close to Grow your database…grow your business,
with infiniq's™ Smart Products. |
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Send messages immediately to your
customers after they leave your establishment to entice them to
return. Whether it is a thank you letter with
promotional coupon or an apology letter with
a larger incentive, the Smart Products allows you to leave a
lasting impression - designed to generate more sales in a quicker
time frame. |
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infiniq’s™
Smart Products can help you send coupons, promotions, newsletters
and special information to your customers, through its eFlyerBlast™
Tool. Your patrons will respond favourably
to your email message, which may lead to increased traffic into
your business at a sooner frequency. |
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infiniq’s™ Electronic Feedback Tool Discover how many first-time and repeat customers your establishment serves just by asking! The Smart Products allows you to collect instant electronic feedback from your customers when they receive their bill or after their transaction. Aligning your business to welcome first-time guest can be easier with the Smart Products ’s feedback about your service, value, food, ambience, room, etc. This knowledge can help you ensure more repeat customers that fit your target demographic. It can also provide ample back-up data to justify change, such as an increase in prices, variations on your menu offerings, hotel room renovations.. Track results with infiniq’s™ robust
reporting engine, and compare your customer comments against monthly
or yearly data. Access the results online or thru email at any
time. |
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infiniq’s™
Online Analysis Tool infiniq’s™ Smart Products allows you to ask a number of questions to your patrons. If the response is poor, the questions can branch to a screen that apologizes for their unfortunate experience and that a manager will contact them to make things right. After they leave your premises, the Smart Products can automatically send them an email with a coupon or incentive offer to return. |
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Analyse the data with the Online Analysis Tool, where your can seamlessly slice the reports according to groups or individuals. Track results with infiniq’s™ robust reporting engine, and compare your customer comments against monthly or yearly data. Access the results from your restaurant or across multiple locations from your computer at any time. Back to top |
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infiniq’s™
Map Tool Simply ask your customers to fill
in their postal/zip code For multi-location
restaurants, infiniq’s™ Map
Tool joins all your restaurant data onto one map, allowing you
to view where your customers reside, and see where there is room
for expansion. |
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Running Your Business: Turning a Transaction into a Relationship - Creating the Memorable Experience We are in the Experience Business. Our success is shaped by the Relationships we establish, the Expectations we meet, the Senses we touch, and the Behaviors and Emotions we manage. The Hospitality Industry and much of Retail have been slow to recognize the obvious, although we have spent an enormous amount of time and money to craft behaviors which reflect positively on our products and services. […more] If You Ask The Question . . . Listen To The Answer! The problem with frequenting this type of establishment is that you then have a yardstick to measure all others against. All too often more ‘up-market’ establishments suffer in the comparison. An interesting moment comes when the maitre’d in one of these up-market places glides up to your table and asks, ‘Did you enjoy your meal this evening, Sir?’ I usually tell the truth. The reaction can be bizarre, to say the least. […more] First Impression Tips for Restaurant Owners A reporter from a Food Service/Hospitality Journal asked me about the importance of first impressions for restaurant owners. Although she posed questions I'd written about before, I never thought about the idea specifically in terms of restaurants. So, this article sums up our discussion with 5 first impression tips for anyone whose job is to wow their guests not just with great food, but with unforgettable hospitality. […more] Experiencing
Customer Experience |
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